Customer Service

Pre-Sales

Channel Management

Now PHNIX products are exported to all over the world. How to manage the sales channel is very important to PHNIX and also the clients. PHNIX always prefers to collaborate with wholesaler/distributor.

A-level Distributor, Exclusive Distributor Rights

We are willing to give the A-level distributor rights, or even exclusive distributor rights to clients with strong sales and service capability for certain market / product. They would enjoy our most competitive price and special discount for substantial order.

01. Co-brand or PHNIX Brand

For specific markets, we prefer to operate as a co-brand with our clients, or offer PHNIX’s own brand products and services to dealers.

02. Quality Charger

Attend International Expos

To better interact with our cooperative partners and get to know better about the local market, PHNIX always attends international expos to catch up the latest industry trend. At the same time, PHNIX can show the latest heat pump products and solutions to customers on the exhibition.

Certificates

Marketing Support

We are willing to provide clients promotional materials, like catalogs, technical manuals of our heat pumps, and help them to promote products on local media with our news release resources. We can also help to recommend the most suitable product and solution to clients.

In Sales

Model Selection

Automation innovations extend from manufacturing to assembling. With AGV involved in the transportation of production materials, the transportation efficiency is 50% higher than human-power transport, which highly help to improve the production efficiency and reduce cost for manpower.

Applying Local Certificates

The 4-way valves are automatically welded in PHNIX factory. The copper pipes of 4-way valves are accurately processed by digital Copper Pipe Cutter and Pipe Bender Robot. In mass production, the efficiency of automatic welding in PHNIX factory is at least 60% thigher than the average manufacturers in China.

After-Sales

Customer Visiting

PHNIX team will visit customers at least twice a year for after-sales updates, technical trainings, new product introduction and marketing strategy discussion, ensuring close communication with the customers.

Warranty Service

Warranty Service is a must. Our warranty services include maintaining, repairing, replacing a warrantied product and supplement of spare parts. PHNIX have various warranty package with different coverage period and content.

Technical Trainings

We make a big difference to other suppliers by attaching great importance to technical trainings. The training will be conducted online or at customers' place in aspects such as product operation training, trouble-shoot training, new technology/application training, etc.

Europe Service Center

The European Service center, located in Sweden, covering an area of 500 square meters, is a new window for anyone who is interested in PHNIX and its products. In this center, PHNIX’s products, both the traditional and newest products will be displayed daily throughout the year. Now the center has functions as follows:

1. New Products Testing

2. Product Demostration

3. Technical Training

4. After Sales Service